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Terms & Conditions

Ordering

Prices are subject to change without notice. All orders accepted by Go-shelves will be invoiced at once. The buyer is responsible for checking this invoice to insure that all information is correct, with respect to quantity, pricing, finish, style, shipping information, etc. The invoice should then be signed and returned to Go-Shelves. Orders custom and otherwise require full payment up front, before the product is built. Order changes and cancellations will be assessed a 50% charge.

Due to the custom nature of our products, Go-Shelves must specially purchase materials and have products individually assembled according to the specifications of each order. Therefore, once Go-Shelves accepts and invoices an order, it is fully binding and is not subject to cancellation or change by the buyer. This does not mean that it is never possible to cancel or change an order. However, the request must be submitted in writing, approved and acknowledged by us, and may require additional charges for labor, materials and/or other expenses we have incurred.

Returns

If an item arrives damaged, notify us immediately so that we may work with you to arrange replacement. If unsatisfied with merchandise, full refunds (less shipping fees) for stock items will be issued if merchandise is returned in original condition, including peel coat on tabletops, within 14 days. Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check. Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive intact, so it is imperative that you retain all original packing materials, and your original receipt, for any item that you wish to return to us.

Shipping

All prices quoted are FOB, factory, and are shipped Best Way, meaning the most economical way, given the size/dimensions of your order. All delivery dates quoted are approximate. Any orders shipped later than the factory scheduled delivery date are free from any penalties imposed by the buyer. From the time the carrier signs for shipment, Go-Shelves no longer has title to the merchandise and the carrier becomes the agent of the consignee. Disposition of shipments refused by the consignee is the responsibility of the consignee and/or buyer. Any additional shipping charges incurred by Go-Shelves for matters such as C.O.D. fees, inside delivery, etc., will be billed to the buyer.

Shortages or damage claims

Shortages other than loss in transit, or any variance in the specifications of the order must be reported to Go-Shelves within 5 days of receipt of goods. Failure to make such claim shall constitute acceptance of the merchandise and a waiver of any defects, errors, or shortages. Please see the shipping instructions sent with the invoice.

Storage

Under normal circumstances, if buyer advises at time of placing order that a shipment should be made after a specified date, Go-Shelves will try to accommodate such request. If, however, no specific date was requested, and when the order is ready for shipment, buyer is unable or unwilling to accept delivery, Go-Shelves will invoice the buyer as of the scheduled date of shipping, and charge buyer for all handling, transfer, and storage costs incurred from the scheduled date until actual shipping date.

Warranty

All products manufactured for Go-Shelves are guaranteed against failure from defective workmanship, when installed and utilized for their intended purpose. The factory warranties are limited to one year unless otherwise specified. Booths, one year, Chrome chairs 5 years, barstools, one year, table tops two years, all other products one year. Under this warranty, any product proven to be defective shall be replaced at our option, free of charge, providing it is returned prepaid as directed. This warranty shall not apply to any product that has been repaired or altered by anyone other than Go-Shelves.

Go-Shelves product line is for indoor use only, and therefore any damage caused by exposure to the elements is not covered by this warranty, regardless of Go-Shelves having been apprised of final destination. Neither does this warranty apply to Go-Shelves merchandise exposed to harsh or acidic cleaning agents or abrasives. Upholstery is specifically excluded from this warranty, regardless of whether the fabric was provided by Go-Shelves or the customer.

Privacy

When making a purchase through our Site, we collect your name, shipping address, phone & fax numbers, e-mail address, and credit card information, in order to process your order, ONLY. We do not use cookies and we do not sell or share your information in any way, period.

Links

Go-Shelves may contain links to other sites not affiliated, & takes no responsibility for the policies or practices of these sites.

All products made by Go-Shelves are hand crafted and minor blemishes and imperfections may be visible. These are not considered defects and do not interfere with the quality and function of the product.

Product Disclaimer:

All products made by Go-Shelves are hand crafted and minor blemishes and imperfections may be visible. These are not considered defects and do not interfere with the quality and function of the product.

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